Frequently Asked Questions
Q. Do you own your own trucks?
A. No. We have established national contracts with a network of independent freight companies.
Q. How much do you charge for shipping?
A. Freight charges are calculated by the weight. Weights are listed when you make a product selection in the catalog and on-line. -- Most shipments under 100lbs. are handled by UPS and priced by zones. -- Our distribution centers located strategically around the U.S. help minimize freight costs by shipping whenever possible from a location near you. -- Common carrier shipments are routed via truckers with the most reliable service at the most competitive rates available. Our customers are also welcome to arrange delivery, via a preferred trucker, whenever orders are sent third party or freight collect.
Q. How long will it take for my order to ship?
A. We ship normally items that are in stock within 1-2 business days.
Q. What is a typical transit time order?
A. We can reach over 95% of the nation within 1-2 days at standard rates.
Q. How late can I place a stock order to ship the same day?
A. When orders are received by 12:00 PM EST, we can usually ship the same day contingent on product availability.